Senior Customer Success Manager – East/Public Sector

Key Highlights

• Effectively aligning with customer stakeholders across Tines’ enterprise, highly regulated, and Public Sector set of accounts set of accounts to ensure stakeholder alignment and value is being delivered along the customer journey – from onboarding through renewal
• In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
• Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
• Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
• Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive an automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams