Karbon
Customer Success Manager – SMB
USRemotePosted TodayCA$74,000 – CA$82,000
Full TimeMidRemoteUS
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Job Description
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professi
Key Highlights
- Build and maintain strong customer relationships, acting as the main point of contact.
- Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users, stakeholders, and their businesses.
- Drive product adoption, helping customers see measurable success with the solution.
- Proactively prevent churn and manage renewals.
- Resolve customer issues in collaboration with support and product teams.
Qualifications
Required Qualifications
- Experience: more than 2 years in a customer success or account management experience, ideally in SaaS or technology
- Technical Skills: Intermediate proficiency in Google Sheets and/or Excel.
- Customer-Centric Track Record: Proven success in delivering outstanding customer experiences and ability to manage multiple accounts
- Communication & Presentation: Excellent presentation skills, with confidence engaging executives and leaders.
- Problem-Solving Ability: Skilled at identifying customer pain points and mapping product features to solutions.
- Written & Verbal Communication: Clear, effective communicator who adapts easily to different communication methods.
- Collaboration: Team-oriented, fostering a cooperative environment that promotes learning and growth.
- Tools Familiarity: Experience with Vitally, Salesforce and Slack is highly desirable.
- Educational Background: Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology preferred, providing a solid foundation for the role.
About the Company
Karbon
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
CA$74,000 – CA$82,000
Location
US
Work Mode
Remote
Posted
Today
Country
US