Trupanion
Customer Retention Specialist (Pacific Time Hours)
EU, ES
•
Full TimeRemotePosted Today$46,000 – $46,000
Full TimeMidRemote
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Job Description
Company DescriptionTrupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners’ budget and care for their pets. At Tr
Key Highlights
- Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email
- Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines
- Provide outstanding customer support by active listening investigating concerns, and taking solution-oriented action to support retention
- De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values
- Educate pet parents on the lifetime value of coverage to empower informed decision-making
Qualifications
Required Qualifications
- Must be able to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states and applicable jurisdictions, e.g. assigned Canadian Provinces
About the Company
Trupanion
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$46,000 – $46,000
Location
EU, ES • Full Time
Work Mode
Remote
Posted
Today