Wholesale Operations Leader – GRS North America

Key Highlights

• Through a strategic and operational lens, lead cross-functional work to drive a collaborative, agile, high-performing culture and operating model that is principled, profitable, innovative, and nimble.
• Serve as a strategic thought partner to the Wholesale segment leader — contributing to the formation of segment strategy, not only its execution — including portfolio direction, distribution strategy, and growth priorities across E&S lines.
• Serve as Wholesale Operations Leader, representing Wholesale in Office of Underwriting, operations, product, data, and technology forums to ensure Ironshore’s needs are built into roadmaps, not accommodated after the fact.
• Engineer the submission-to-quote pipeline as a measurable system with defined cycle time targets by business unit — identifying where time dies and building solutions to eliminate it.
• Own broker connectivity as a product decision, supporting API-first integration into broker AMS systems and reducing reliance on additional portals that create friction for brokers and underwriters.