Sonatype
Customer Success Manager
USARemotePosted Today$65,000 – $110,000
Full TimeSeniorRemoteUS
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Job Description
Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open s
Key Highlights
- Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
- Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
- Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
- Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
- Bring strong product and domain credibility to guide best practices and prevent pitfalls, while engaging Support and Services appropriately—staying focused on outcomes, value realization, and forward momentum rather than becoming a reactive Q&A channel.
Qualifications
Required Qualifications
- Partner effectively with Sales, Sales Engineering, Support, Product, and Services to orchestrate the right expertise at the right time—without creating unnecessary escalation churn.
- Serve as a voice of the customer by capturing and sharing patterns, feedback, and friction points that improve product experience and customer outcomes.
- This role focuses on post-sale customer experience. Commercial discussions, pricing, and contract matters are managed by the appropriate sales and contracting teams and are outside the scope of this role.
Skills & Technologies
JavaCI/CD
About the Company
Sonatype
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$65,000 – $110,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US