Wise

Wise

Customer Success Manager

EU, ES • Full TimeRemotePosted Today$60,000 – $130,000
Full TimeSeniorRemote

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Job Description

Company DescriptionWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to an

Key Highlights

  • Own operational relationships with a portfolio of Brazil-based banking and fintech partners — serving as their key operational contact for escalations, improvement initiatives, and day-to-day queries, across both Cards API/MCA and remittance product models
  • Drive partner retention and performance by working with Account Managers to improve success rates, reduce defect/contact/RFI rates, improve card authorization rates, and improve overall operational scalability
  • Build and execute operational account plans with partners — tracking health metrics, identifying areas of friction, and leading cross-functional initiatives to resolve them
  • Lead quarterly business reviews (QBRs) with partner stakeholders, presenting operational performance data and leading discussions on priorities and roadmap alignment
  • Lead incident response — coordinating between partners and internal Wise teams during service disruptions and keeping partners informed throughout

Qualifications

Required Qualifications

  • At least 3–5 years of experience in customer success, account management, or operational roles, ideally supporting partners/clients in payments, fintech, or financial services
  • Experience managing B2B operational relationships with external partners or enterprise clients
  • Data-driven mindset — comfortable working with operational data, identifying trends, and using insights to drive decisions
  • Project management skills — able to lead improvement initiatives end-to-end, engaging cross-functional teams and holding stakeholders accountable
  • Technical fluency — you understand APIs, webhooks, and integrations at a conceptual level; you don’t need to code, but you’re comfortable discussing technical topics with partners and engineers
  • Strong communicator — able to explain complex operational or technical topics clearly, in both Portuguese and English
  • Autonomous and proactive — you take ownership, act without being told, and thrive in environments where you have to build your own structure

Skills & Technologies

SQL

About the Company

Wise

Wise

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Job Details

Employment Type

Full Time

Experience Level

Senior

Salary Range

$60,000 – $130,000

Location

EU, ES • Full Time

Work Mode

Remote

Posted

Today