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Technical Customer Support
RemoteRemotePosted Today
SeniorRemote
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Job Description
Product Support Specialist ILocationSão Paulo, Brazil (Hybrid or On-site, depending on business needs)Why You Should Join Us?Join a collaborative and customer-focused team dedicated to delivering exce
Key Highlights
- Act as the first point of contact for customers and internal users via phone, chat, email, and support portal
- Diagnose and resolve common product issues using knowledge base articles, runbooks, and standard procedures
- Collect and document key information (e.g., issue details, environment, impact, steps to reproduce) to ensure accurate case management
- Log, categorize, prioritize, and manage tickets in ITSM/CRM systems (e.g., ServiceNow, Zendesk, Jira Service Management)
- Meet established service level agreements (SLAs) for response and resolution on low- to medium-complexity cases
Qualifications
Required Qualifications
- 0–2 years of experience in customer support, service desk, or product support
- Strong communication skills (written and verbal) with a customer-first mindset
- Ability to troubleshoot basic technical issues (e.g., web applications, client software)
- Familiarity with ticketing or helpdesk tools
- Strong attention to detail and ability to document information clearly
- Ability to manage multiple tasks and prioritize effectively
- 0–2 years of experience in customer support, service desk, or product support
- Strong communication skills (written and verbal) with a customer-first mindset
- Ability to troubleshoot basic technical issues (e.g., web applications, client software)
- Familiarity with ticketing or helpdesk tools
- Strong attention to detail and ability to document information clearly
- Ability to manage multiple tasks and prioritize effectively
Skills & Technologies
Jira
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Job Details
Experience Level
Senior
Location
Remote
Work Mode
Remote
Posted
Today