Technical Program Manager

Required Qualifications

• You’re an independent worker, skilled in organization, planning, and project management.
• You have technical knowledge of industrial controls, building automation systems, and/or air or water cooled chiller plants.
• You have the drive to learn about different industries and technologies, and a passion to help customers operate their plant more efficiently and effectively with Phaidra’s AI supervisory control system.
• You can take ownership of your assigned customers and delight them!
• You can guide internal and external teams as you coordinate the configuration and installation of the customers industrial plant AI Agents, and provide professional support while you grow customer relationships for future expansion and advocacy.
• You thrive in a process-driven environment, yet possess the flexibility to adapt and tailor those processes to each customer’s unique needs.
• You enjoy collaborating with cross-functional teams to tackle complex projects, leveraging your expertise to drive successful outcomes.
• 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives.
• Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.
• Strong experience working with enterprise customers and distributed, cross-functional teams.
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders.
• Demonstrated experience in stakeholder management, risk management, and program execution at scale.
• Ability to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps.
• Demonstrated expertise in at least two of the following domains, with working proficiency across others: Data centers Industrial controls and automation systems HVAC and mission-critical cooling systems AI / Machine Learning applications in industrial environments
• Data centers
• Industrial controls and automation systems
• HVAC and mission-critical cooling systems
• AI / Machine Learning applications in industrial environments
• Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.
• Strong documentation and organizational skills with a focus on creating scalable, repeatable processes.
• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives.
• Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.
• Strong experience working with enterprise customers and distributed, cross-functional teams.
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders.
• Demonstrated experience in stakeholder management, risk management, and program execution at scale.
• Ability to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps.
• Demonstrated expertise in at least two of the following domains, with working proficiency across others: Data centers Industrial controls and automation systems HVAC and mission-critical cooling systems AI / Machine Learning applications in industrial environments
• Data centers
• Industrial controls and automation systems
• HVAC and mission-critical cooling systems
• AI / Machine Learning applications in industrial environments
• Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.
• Strong documentation and organizational skills with a focus on creating scalable, repeatable processes.
• Bachelor’s degree in a relevant field or equivalent experience.