Binance
Customer Service Representative (Italian & English)
USARemotePosted Today$35,000 – $45,000
Full TimeRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for
Key Highlights
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
Qualifications
Required Qualifications
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Fluency in English and Italian is required to be able to coordinate with overseas partners and stakeholders
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
Skills & Technologies
BlockchainWeb3Go
About the Company
Binance
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Salary Range
$35,000 – $45,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US