Nash
Technical Customer Success Manager, UK
UKRemotePosted 4 days ago
Full TimeSeniorRemoteUK
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Job Description
About the RoleWe’re hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role—you are the long-term owne
Key Highlights
- Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth.
- Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform.
- Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company.
- Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
- Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
Qualifications
Required Qualifications
- 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
- Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
- Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
- Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
- Excellent communication and executive-presence skills.
- 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
- Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
- Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering.
- Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
- Excellent communication and executive-presence skills.
Skills & Technologies
Jira
About the Company
Nash
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
UK
Work Mode
Remote
Posted
4 days ago
Country
UK