Fieldguide

Fieldguide

Customer Support Representative

USARemotePosted 5 days ago$52,000 – $75,000
Full TimeMidRemoteUS

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Job Description

About UsFieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cy

Key Highlights

  • Build trust with customers. Respond quickly and accurately to client requests for assistance, always with a positive attitude.
  • Provide technical support: Offer prompt and efficient assistance to resolve technical issues related to Fieldguide’s platform. Troubleshoot problems via email, phone, or chat, ensuring a quick resolution of any software problems, login issues, or user errors.
  • Enhance user experience: Guide customers through the features and functionalities of the Fieldguide platform. Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential.
  • Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience.
  • Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.

Qualifications

Required Qualifications

  • 1 – 3 years of customer support experience, ideally gained within an Enterprise Software as a Service (SaaS) company, demonstrating a commitment to delivering exceptional service and support.
  • You are a team player and are mission-first. You’re joining a hard-working team that trusts each other deeply. We won’t compromise on this.
  • Hands-on experience in a high-growth startup. Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues. The ideal candidate will have a proven track record of driving customer satisfaction and fostering long-term client relationships.”
  • Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.
  • Nice to have: Familiarity with the integration of merge tags in Microsoft Office applications is desirable.

Skills & Technologies

Go

About the Company

Fieldguide

Fieldguide

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Job Details

Employment Type

Full Time

Experience Level

Mid

Salary Range

$52,000 – $75,000

Location

USA

Work Mode

Remote

Posted

5 days ago

Country

US