Side
Japanese Player support Tier 1
UKRemotePosted 10 days ago
Full TimeRemoteUK
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Job Description
DescriptionSupport the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.Perform (JP-EN, EN-JP) language translation a
Key Highlights
- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: 10:00-19:00
- Full remote work within Japan
Qualifications
Required Qualifications
- Fluent reading and writing skills in Japanese (JLPT N1).
- Business level English
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
- Fluent reading and writing skills in Japanese (JLPT N1).
- Business level English
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
About the Company
Side
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Job Details
Employment Type
Full Time
Location
UK
Work Mode
Remote
Posted
10 days ago
Country
UK