Bybit
Client Service Analyst - Livechat (Burmese)
Remote (Worldwide)RemotePosted Today
Full TimeMidRemote
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Job Description
About UsEstablished in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Pow
Key Highlights
- Assist clients on all inquiries via live chat or email
- Ensure efficient and excellent customer service experience provided
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
Qualifications
Required Qualifications
- Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
- Minimum diploma in business administration or business management with keen and sharp eye for numbers
- Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
- Advantageous for candidates with experience working in financial institutions, fintech
- Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
- Proficient in English & Burmese in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firmsTeam player, who is committed and self-driven, with the ability to respond positively to a client's request for assistanceAble to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
Skills & Technologies
Web3
About the Company
Bybit
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Job Details
Employment Type
Full Time
Experience Level
Mid
Location
Remote (Worldwide)
Work Mode
Remote
Posted
Today