Training and Quality Assurance Specialist

Key Highlights

• Design, develop, and deliver training for new hires, retraining, and product or process updates using virtual and in-person instructor-led sessions, eLearning, and performance support tools.
• Create and maintain learning materials including facilitator guides, scripts, videos, job aids, and other digital learning assets.
• Facilitate and co-facilitate training sessions across multiple regions and languages.
• Evaluate training effectiveness using assessments, learner feedback, and performance data, and continuously improve learning solutions.
• Review and evaluate claims and member interactions (calls, chats, emails) for accuracy, compliance, and customer experience.