Instructure
Sr. Customer Success Manager
GB
,
US
,
CA
+2 moreRemotePosted Today$110,000 – $175,000
Full TimeSeniorRemoteUS
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Job Description
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal devel
Key Highlights
- Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of strategic members.
- Own regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities.
- Monitor customer health metrics, identify risks early, and develop mitigation strategies before issues escalate.
- Serve as the primary point of contact for strategic members, ensuring seamless communication and a consistently positive customer experience.
- Use generative AI tools to strengthen account knowledge, sharpen signal detection, and reduce time spent on administrative work, so you can spend more time on strategic customer conversations.
Qualifications
Required Qualifications
- Bachelor’s degree in Business, Education, Technology, or related field.
- Five or more years of progressive experience in Customer Success, Account Management, or Sales within a SaaS environment; EdTech experience strongly preferred.
- Proven success managing a substantial book of business and driving revenue outcomes through renewals, upsells, and expansions (e.g., portfolios of $3M+ annually).
- Experience using generative AI tools (e.g., ChatGPT, Claude, Copilot) to scale customer communication, analyze churn data, and optimize account management workflows.
- Exceptional communication, executive presence, and ability to influence stakeholders at all levels, including senior university leadership.
- Strong proficiency with key operational tools (Salesforce, Gainsight, JIRA, Tableau, MS Office Suite).
- Demonstrated ability to thrive in a high-growth, fast-paced environment, balancing strategic thinking with tactical execution.
- Ability to travel 10–15% for customer engagements, conferences, and team events.
Skills & Technologies
GoJira
About the Company
Instructure
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$110,000 – $175,000
Location
GB , US , CA +2 more
Work Mode
Remote
Posted
Today
Country
US