Service Engineer – Hospital Patient Monitoring/Ultrasound

Key Highlights

• Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our Patient Monitoring systems and devices
• Create cases for customer calls, verifying contract entitlements
• Proactively monitor systems to achieve zero downtime
• Where a remote diagnosis is not possible, booking a time slot for an engineer to attend site, and if required order the appropriate parts in order to achieve a first-time fix
• Ability to provide efficient confirmation of parts availability, process part orders and provide field engineer with timely update on parts delivery