Peerspace
Associate Investigator, Trust and Safety
USARemotePosted Today
Full TimeRemoteUS
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Job Description
Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and m
Key Highlights
- Manage high volumes of inquiries within Intercom, providing clear, concise, and professional communication to users with an eye for process improvements
- Review sign-up, login, and transaction fraud triggers, identifying and blocking fraudulent platform behavior
- Conduct investigations to detect suspicious activity, including reviews of identity and payment verification sessions
- Review user content to ensure compliance with community guidelines and our Terms of Service and maintain platform integrity
- Process and manage global data deletion requests
Qualifications
Required Qualifications
- 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
- Strong analytical skills, high emotional resilience, and the ability to adapt to evolving fraud trends.
- Exceptional written communication skills with a focus on objectivity and clarity.
- Passionate about helping to make the Internet a safer, more trustworthy place
- Maintain a high degree of confidentiality
- Energized by investigating issues
- Have a sense of humor and enjoy working with others
- Schedule – 4 week rotation: Weeks 1-3: Monday – Friday; 8 hours/day (hours flexible depending on time zone) Week 4: Monday & Tuesday; 8 hours/day (hours flexible depending on time zone) Wednesday & Thursday; OFF Friday – Sunday; 8 hours/day (hours flexible depending on time zone)
- Weeks 1-3: Monday – Friday; 8 hours/day (hours flexible depending on time zone)
- Monday – Friday; 8 hours/day (hours flexible depending on time zone)
- Week 4: Monday & Tuesday; 8 hours/day (hours flexible depending on time zone) Wednesday & Thursday; OFF Friday – Sunday; 8 hours/day (hours flexible depending on time zone)
- Monday & Tuesday; 8 hours/day (hours flexible depending on time zone)
- Wednesday & Thursday; OFF
- Friday – Sunday; 8 hours/day (hours flexible depending on time zone)
- Bonus points: Proficient in Google Sheets Proficiency with Stripe and Intercom (or similar CRM/Payment platforms) Prior experience using Forter, Sift, or other automated fraud detection tools. Experience handling marketplace-specific disputes.
- Proficient in Google Sheets
- Proficiency with Stripe and Intercom (or similar CRM/Payment platforms)
- Prior experience using Forter, Sift, or other automated fraud detection tools.
- Experience handling marketplace-specific disputes.
About the Company
Peerspace
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Job Details
Employment Type
Full Time
Location
USA
Work Mode
Remote
Posted
Today
Country
US