Cresta
Senior Software Engineer, Backend – Platform Team
FRRemotePosted Today
Full TimeSeniorRemoteFR
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Job Description
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human a
Key Highlights
- Enable agent assist integration for chat and email. This involves working with the frontend platform team, ML teams, infra team and other backend services.
- Expand our backend agent assist services to meet customer requirements and feature requests.
- Address any customer issues that block integrations, affect user experience or system performance.
- Work with the auth and security team to meet Cresta’s diverse authentication and security needs for internal workflows and external customer facing integrations.
- Enterprise-Grade Integrations: Design robust integrations with major CCaaS platforms and customer systems.
Qualifications
Required Qualifications
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience building scalable backend systems in production environments.
- Strong experience designing and maintaining robust APIs (REST, gRPC).
- Solid understanding of distributed systems and real-time communication architectures.
- Experience integrating with third-party enterprise platforms and APIs.
- Experience working with CCaaS platforms or contact center systems is a strong plus.
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus.
- Experience with containerized environments (Kubernetes, Docker).
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong understanding of system reliability, observability, and security in enterprise environments.
- Experience in building authentication systems is a plus.
- Bachelor’s degree in Computer Science or related field.
- 5+ years of experience building scalable backend systems in production environments.
- Strong experience designing and maintaining robust APIs (REST, gRPC).
- Solid understanding of distributed systems and real-time communication architectures.
- Experience integrating with third-party enterprise platforms and APIs.
- Experience working with CCaaS platforms or contact center systems is a strong plus.
- Familiarity with AI Agents, Virtual Agents, or LLM-based systems is a plus.
- Experience with containerized environments (Kubernetes, Docker).
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Strong understanding of system reliability, observability, and security in enterprise environments.
- Experience in building authentication systems is a plus.
Skills & Technologies
gRPCKubernetesDockerAWSGCPAzure
About the Company
Cresta
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
FR
Work Mode
Remote
Posted
Today
Country
FR