Tines

Customer Success Manager II – West

USARemotePosted Today

Full TimeMidRemoteUS

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Job Description

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world’s most important workflows. Our intelligent workflow platform applies AI, automation, and integration with hum

Key Highlights

Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan

Qualifications

Required Qualifications

3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Knowledge of API’s + how they function

About the Company

Tines

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Job Details

Employment Type

Full Time

Experience Level

Mid

Location

USA

Work Mode

Remote

Posted

Today

Country