Senior Client Success Partner- Care Gap & Coding Automation

Key Highlights

• Run a tight operating rhythm. Own weekly client meetings end-to-end — agenda, prep, facilitation, follow-ups, and action tracking — and keep both the client and Qventus team aligned on what’s working, what isn’t, and what’s next.
• Channel client feedback into the roadmap. Own ensuring that learnings from each implementation make their way back to the Product team, and contribute to roadmapping conversations on how to best address that feedback.
• Build the playbook and hand off to Delivery. As CGCA matures from beta into a scaled, sellable product, document the implementation playbook, train and mentor Delivery team members, and own a clean handoff so Delivery can operate CGCA implementations independently as we reach GA.
• Expand the surface area. Help shape how this role evolves as CGCA grows — whether that means moving from one condition to the next as each reaches handoff, or eventually building and leading a CGCA-specific Delivery function.
• 5+ years of professional experience in a client-facing role at a healthcare SaaS company, in healthcare consulting, or in a comparable role inside a complex healthcare provider organization.