Boulevard
Customer Support Specialist
US
,
CARemotePosted Today$62,000 – $62,000
Full TimeMidRemoteUS
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Job Description
Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical momen
Key Highlights
- Spend ~85% of the day owning complex T1 tickets:
- Assist customers via live chat, email, text, phone, and screen-sharing.
- Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.
- Distill and effectively communicate technical information to customers with varying technical acumen.
- Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to fit each individual case.
Qualifications
Required Qualifications
- We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
- Take a break whenever you need with our flexible vacation day policy.
- Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
- Family planning resources and specialized support programs.
- Equity: get ahead on the ground floor and grow with Boulevard.
- Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.
About the Company
Boulevard
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$62,000 – $62,000
Location
US , CA
Work Mode
Remote
Posted
Today
Country
US