AudioEye
Associate Account Director
USARemotePosted Today
Full TimeExecutiveRemoteUS
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Job Description
About the Team At AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regar
Key Highlights
- Own GRR and NRR goals for an assigned high-volume set of existing SMB accounts
- Manage a high-volume expansion pipeline across current and upcoming quarters, ensuring accurate forecasting and documentation CRM as deals progress to closed won
- Handle discussions with clients who have exceeded contract limits and negotiate a new contract to better suit the client’s needs
- Meet regularly with CSS to review account health, loss risks, and expansion opportunities, sharing insights and best practices to strengthen their ability to spot and flag growth potential
- Engage customers in renewal and growth conversations, surfacing and acting on expansion opportunities as they arise
Qualifications
Required Qualifications
- 1-3+ years of experience in SMB account management, expansion sales, or account management within a SaaS or B2B environment
- Track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers, ideally at higher volume/velocity
- Highly organized, able to manage a large account portfolio and shift between AD and CSS-adjacent tasks as capacity requires
- Skilled at working cross-functionally and collaboratively in a team-based account model
- Strong communicator, comfortable leading concise, efficient sales conversations
- Confident in managing a high-volume pipeline, forecasting accurately, and maintaining CRM hygiene
- Analytical and data-driven, with the ability to spot trends and surface actionable insights
- Comfortable navigating renewal conversations that include growth components
- Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets
Skills & Technologies
CSS
About the Company
AudioEye
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Job Details
Employment Type
Full Time
Experience Level
Executive
Location
USA
Work Mode
Remote
Posted
Today
Country
US