CoinGecko
Customer Support Executive (3PM – 12AM Vietnam Time)
USARemotePosted 7 days ago
Full TimeSeniorRemoteUS
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Job Description
At clearer.io, we’re reimagining ecommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners
Key Highlights
- Efficiently responding to inquiries via live chat
- Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
- Escalating complex issues to senior team members (product specialists) and developers by logging support tickets and follow up
- Creating accurate instant set-ups via live chat, sharing articles and creating snippets.
- Enhancing our support centres by identifying when articles need updating and reporting back to your lead.
About the Company
CoinGecko
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
7 days ago
Country
US