Navan

Navan

Customer Success Manager

UKRemotePosted 12 days ago$97,500 – $130,000
Full TimeRemoteUK

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Job Description

As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout thei

Key Highlights

  • Serve as the overall owner of the client relationship and the success of the customer’s migration journey and subsequent post-sales activities.
  • Drive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare..
  • Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
  • Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.
  • Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.

Qualifications

Required Qualifications

  • 7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.
  • Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.
  • Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
  • High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
  • Drive for results, client-focused mindset, and high attention to detail.
  • Bachelor’s degree preferred or similar professional experience.

Skills & Technologies

Go

About the Company

Navan

Navan

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Job Details

Employment Type

Full Time

Salary Range

$97,500 – $130,000

Location

UK

Work Mode

Remote

Posted

12 days ago

Country

UK