Customer Success Manager

Key Highlights

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams;
• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact;
• Build the Customer Success function at Enode – shaping our approach, processes, systems and tooling that will define how we operate as we scale;
• Collaborating closely with our product teams to ensure what we build reflects what customers actually need
• Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success