Keywords Studios Plc
Customer Success Manager – Video Games
CARemotePosted Today$65,000 – $120,000
Full TimeRemoteCA
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Job Description
At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global net
Key Highlights
- Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth
- Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers
- Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed
- Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization
- Jointly with your AMs, create and present quarterly business review to your customers
Qualifications
Required Qualifications
- 3+ years of experience supporting Game Industry customers
- Experience managing 30–40 SMB and mid-market customers simultaneously
- Strong team player with high EQ and a customer-obsessed mindset
- Strong critical thinking, problem-solving, and project management skills
- Commercial awareness and business creativity, with a process-driven and execution-oriented approach
- Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers
- Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment
- Excellent written and verbal communication skills
- Self-motivated and able to operate effectively in a remote environment
- Willingness to travel as required
Skills & Technologies
GoAgile
About the Company
Keywords Studios Plc
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Job Details
Employment Type
Full Time
Salary Range
$65,000 – $120,000
Location
CA
Work Mode
Remote
Posted
Today
Country
CA